Warranty

Our bikes are designed and engineered to last a lifetime. We test our bikes beyond industry standards so you know you are safe while riding. If you do need support, every BRIDGE frame, Fork and complete bike comes with a limited lifetime warranty for the original owner.

WARRANTY DETAILS

From the beginning, every BRIDGE bicycle frame and fork purchased is warranted by BRIDGE Bike Works against defects in workmanship and materials for as long as the frame and fork is owned by the original owner, excluding paint. This covers ALL bicycle frame and fork models BRIDGE offers. This warranty is expressly limited to either the repair or replacement of the defective frame or fork–the decision to repair and replace to be at the sole discretion of BRIDGE–and no other remedies are available under the warranty. BRIDGE does not warrant against damage caused by normal wear and tear, improper assembly, improper maintenance, or installation of parts or accessories not originally intended for use with or compatible with the frame or bicycle sold. BRIDGE does not warrant against damage or failure of BRIDGE bicycle frames caused by accident, misuse, abuse or neglect. Any modification of the frame or its components shall void this warranty. All claims under this warranty must be made through an authorized BRIDGE dealer, or directly with BRIDGE Bike Works. Claims will be processed only after provision by the claimant to BRIDGE of original proof of purchase. Purchase BRIDGE product only through authorized BRIDGE retailers. This is your assurance of original BRIDGE quality. Please visit our dealer locator to identify your preferred, authorized BRIDGE retailer. All authorized retailers are listed on this page. BRIDGES’ warranty policy is valid only for BRIDGE products purchased through authorized BRIDGE retailers. BRIDGE products purchased through any channel other than an authorized BRIDGE retailer are not covered by the BRIDGE warranty. Subject to the laws of your jurisdiction which prevail where applicable over the terms of this warranty, BRIDGE shall not be responsible for incidental or consequential damages suffered. This warranty does not cover labor charges for parts changeovers.

CRASH REPLACEMENT WARRANTY

If the damage to your BRIDGE is determined to have been caused by a crash, accident or incident while riding in a legal and safe way, we will award you a disount on the replacement of your frame and fork. No other parts or components are covered under our Crash Replacement Warranty. This warranty can only be used once by any single customer, and the new replacement frame and fork will not be applicable if future damage occurs. BRIDGES’ warranty policy is valid only for BRIDGE products purchased through authorized BRIDGE retailers. BRIDGE products purchased through any channel other than an authorized BRIDGE retailer are not covered by the BRIDGE warranty. Subject to the laws of your jurisdiction which prevail where applicable over the terms of this warranty, BRIDGE shall not be responsible for incidental or consequential damages suffered. This warranty does not cover labor charges for parts changeovers.

Crash replacement discount applies as follows.

Up to 2 years = 35% off current retail price
3-5 years = 30% off current retail price
6-10 years = 25% off current retail price
11+ years = 20% off current retail price

CAUTION: DO NOT SIT ON YOUR TOP TUBE

The Surveyor frame is not designed to bear the weight of a rider on the top tube. We engineered a semi-rounded shape to withstand normal use but advise against sitting, kneeling, standing or any other activity where the top tube is supporting the rider weight.

This can void your warranty and any damage will not be covered under our warranty or crash replacement warranty.

Questions? Contact us.