Warranty
Our bikes are designed and engineered to last a lifetime. If you do need support, our Limited Lifetime Warranty covers the frame and fork.
WARRANTY DETAILS
Limited Lifetime Warranty. Bridge warrants the frame and fork of every new Bridge bicycle or frameset, bought directly from Bridge or from an authorized Bridge retailer, against defects in materials and workmanship for as long as the original purchaser owns it. Paint and finish, normal wear, crash damage, improper assembly or maintenance, and modifications are not covered. Proof of purchase is required. This warranty is in addition to, and does not limit, any rights you have under applicable consumer protection law. This warranty covers all BRIDGE frame and fork models. This warranty is expressly limited to either the repair or replacement of the defective frame or fork–the decision to repair and replace to be at the sole discretion of BRIDGE–and no other remedies are available under the warranty. This warranty gives you specific legal rights, and you may also have other rights that vary by province, state or country. Nothing in this warranty limits any rights you have under applicable consumer protection law. BRIDGE does not warrant against damage caused by normal wear and tear, improper assembly, improper maintenance, or installation of parts or accessories not originally intended for use with or compatible with the frame or bicycle sold. BRIDGE does not warrant against damage or failure of BRIDGE bicycle frames caused by accident, misuse, abuse or neglect. Any modification of the frame or its components shall void this warranty. All claims under this warranty must be made through an authorized BRIDGE dealer, or directly with BRIDGE Bike Works. Claims will be processed only after provision by the claimant to BRIDGE of original proof of purchase. To make sure you're getting a genuine BRIDGE frame, buy direct from BRIDGE or from an authorized BRIDGE retailer. Please visit our dealer locator to identify your preferred, authorized BRIDGE retailer. All authorized retailers are listed on this page. Subject to the laws of your jurisdiction which prevail where applicable over the terms of this warranty, BRIDGE shall not be responsible for incidental or consequential damages suffered. Labour to remove and reinstall components, and any build or shipping costs, are not covered.
CRASH REPLACEMENT WARRANTY
If the damage to your BRIDGE is determined to have been caused by a crash, accident or incident while riding in a legal and safe way, we will award you a discount on the replacement of your frame and fork. No other parts or components are covered under our Crash Replacement Warranty. This warranty can only be used once by any single customer, and the new replacement frame and fork will not be applicable if future damage occurs.
Crash replacement discount applies as follows.
Up to 2 years = 35% off current retail price
3-5 years = 30% off current retail price
6-10 years = 25% off current retail price
11+ years = 20% off current retail price
A note on the top tube
The Surveyor's top tube is shaped for riding, not for carrying a rider's weight. Please avoid sitting, kneeling or standing on it. Damage from that kind of load isn't covered by our warranty or crash replacement program.
Questions? Contact us.
