FAQ
CAN I CUSTOMIZE THE SPEC OR BUILD OF MY BIKE?
We don’t offer full customization, but we do offer upgrades and add-ons. If you want a specific build or special componentry we recommend getting a frameset and having one of our dealers build it up. Feel free to contact us, and we can facilitate a connection with a dealer.
DO YOU OFFER CUSTOM GEOMETRY?
Not at this time. However we find that our geometry will fit most riders and can often be fine tuned with a different sized stem, handlebar and seatpost.
WHAT IS THE WIDEST TIRE I CAN FIT ON A SURVEYOR?
We have tested up to 40c treaded tires with no frame or fork interference. You might be able to fit wider, depending on your tire brand and rim width, or you might find that for very muddy courses a 38c tire might be better for clearance.
WHAT TYPE OF BOTTOM BRACKETS DOES SURVEYOR USE?
We designed Surveyor to use a T47-86 Threaded bottom bracket. These are a standard in the industry and are compatible with all brands of cranksets.
WHAT TYPE OF HEADSET DOES SURVEYOR USE?
Our frame and fork use a 52mm (1.5”) bearing top and bottom to allow for internally run cables. The fork steerer is a tapered 1-1/8” - 1-1/2”.
IS THERE AN OWNERS MANUAL FOR SURVEYOR?
Yes, here.
WHAT IS THE WARRANTY?
There is a lifetime warranty on the frame and fork against manufacturing defects, as well as a crash replacement discount. Full details here.
I'M THE SECOND OWNER OF MY BIKE. DO I HAVE A WARRANTY?
The lifetime warranty is only offered to the original owner of the bike. However, if you have any issues with the frame or fork, please contact us and we will be happy to help you out. Full warranty details here.
WHERE ARE BRIDGE BIKES MADE?
We manufacture the frame and fork in our facility in Toronto, Canada. More about that here.
CAN I GET CUSTOM PAINT?
We do not offer custom factory paint, but you can work with one of our approved Ready-To-Paint partners to have custom work done. Learn more here.
WHERE IS THE SERIAL NUMBER ON MY BIKE?
Your serial number is adhered on the underside of your bottom bracket.
DO THE HOSES AND WIRES NEED TO BE RUN INTERNALLY?
Yes, Surveyor is designed to only have them run internally from the headset back. You can run them fully internal through the bar and stem, or externally from the shifters using a top-cap entry method, but all cables or wires will be internal from the headtube back.
WHAT DRIVETRAIN WORKS BEST ON SURVEYOR?
You can use either 1x or 2x drivetrains. If running 1x, remove the front derailleur clamp.
CAN SURVEYOR BE BUILT WITH MECHANICAL GEARS AND BRAKES?
Yes, you can use mechanical 1x from any brand or 2x gearing, as long as it’s Shimano. SRAM and Campagnolo use a different front derailleur setup, so those can only be 1x systems.
CAN SURVEYOR BE USED AS A GRAVEL BIKE?
Yes. We have tested Surveyor on all types of terrain, from smooth paved roads to off-road single track.
HOW DO I FIX ANY SCRATCHES OR DAMAGE TO MY FRAME?
We use Cerakote on our bikes which is much more resistant to chips and scratches. If you do notice any damage, the best option is to contact us and we will work with you to determine the best steps for repair.
DO I NEED ANY SPECIAL TOOLS TO ASSEMBLY SURVEYOR?
There are no proprietary tools that you need to assemble a complete Surveyor or a frameset. Everything is standard to the cycling industry. Most parts use basic allen keys for installation or adjustment. A good torque wrench is a must to ensure proper specs are met, for the safety of the rider and bike. Check out the owners manual for helpful tips. We recommend connecting with a professional mechanic to ensure your bike is assembled safely.
WHERE DOES BRIDGE SHIP?
We ship complete bikes and frame sets globally.
